Privacy Policy

Effective Date: [Insert Date]

Swadha Biotech (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our website, purchase products, and engage with our services (“Services”). By accessing or using our Services, you consent to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information necessary to provide and improve our Services, including:

Contact Information: Full name, email address, phone number, and mailing address.
Account Information: Username, password, and other details when you create an account with us.
Payment Information: Credit card details, billing address, and other financial information (processed through secure third-party payment processors).
Health Information: For prescription medicines, relevant health or prescription details as required by law and for accurate order fulfillment.

Automatically Collected Information

We may automatically collect information when you interact with our website:

Device and Usage Information: IP address, browser type, device type, operating system, pages viewed, and time spent on our site.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to improve user experience, analyze site traffic, and personalize content.

Information from Third Parties

We may obtain information from third parties, such as healthcare providers, prescription verification services, and payment processors, to support accurate order processing and customer service.

2. How We Use Your Information

We use your information for the following purposes:

To Provide Services: To process and deliver orders, verify prescriptions, and fulfill other aspects of our Services.
Communication: To send order updates, respond to inquiries, and provide customer support.
Personalization: To tailor content, product recommendations, and Services based on your preferences.
Marketing: To send marketing communications with your consent, such as promotions, newsletters, or updates.
Compliance and Security: To comply with legal obligations, detect and prevent fraud, and ensure the security of our Services.

We may share your information in the following situations:

Service Providers: With third-party providers who assist us in areas such as payment processing, delivery, website hosting, and customer support.
Healthcare Professionals: To verify prescriptions with licensed healthcare providers as needed.
Regulatory Authorities: With government bodies or law enforcement, as required by law, particularly in compliance with healthcare regulations.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell or rent your personal information to third parties.

4. Data Security

We employ reasonable physical, technical, and administrative measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to your information.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your information, subject to our legal obligations.
Opt-Out: Opt out of marketing communications by following the instructions provided in such messages or contacting us.
Restriction: Request limitations on the processing of your data where applicable.

To exercise these rights, please contact us at [insert contact email].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and gather information about site usage. You can set your browser to reject cookies; however, doing so may affect certain functionalities of our website.

7. Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

8. Compliance with Laws

Swadha Biotech complies with applicable data protection laws and healthcare information regulations, including [insert any relevant regulations, e.g., GDPR, HIPAA if applicable].

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, with the “Effective Date” revised. Your continued use of our Services after any changes indicate acceptance of the updated Privacy Policy.