Terms and Conditions
Last Updated: 6/11/2024
Welcome to Swadha Biotech. By accessing or using our website and purchasing products, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree, please discontinue use of our website and services.
1. Acceptance of Terms
By using our website and purchasing products, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction) and agree to comply with these Terms. If you are using our services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
2. Use of Our Services
Eligibility
Swadha Biotech’s website and services are intended for personal, non-commercial use. You may not use our website or services for any unlawful purpose or in violation of any applicable laws or regulations.
Account Registration
To access certain services, you may need to create an account and provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
3. Product Information and Availability
Prescription and Over-the-Counter Products
Certain products may require a valid prescription from a licensed healthcare provider. By purchasing such products, you agree to provide an accurate and valid prescription. We reserve the right to verify the prescription with healthcare providers before fulfilling the order.
Product Availability
All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
Product Information and Disclaimer
We strive to provide accurate product information; however, we do not guarantee that descriptions, pricing, or other content on our website is accurate, complete, reliable, current, or error-free. For any specific questions or concerns about the products, consult a healthcare professional.
4. Ordering, Payment, and Pricing
Orders
By placing an order, you agree to purchase the products in accordance with these Terms. Swadha Biotech reserves the right to refuse or cancel orders for any reason, including but not limited to errors in pricing or product availability.
Pricing
All prices displayed on our website are subject to change without notice. Taxes, shipping, and handling fees may apply to your order and will be added at checkout.
Payment
Payment must be made at the time of order. We accept various forms of payment as indicated on our website. By providing your payment information, you represent and warrant that you have the legal right to use the payment method provided.
5. Shipping, Delivery, and Returns
Shipping Policy – Swadha Biotech
At Swadha Biotech, we strive to ensure that your order reaches you safely and promptly. Please read our shipping policy to understand how we handle the delivery of products.
1. Shipping Locations
We currently ship across India to all serviceable pin codes. For international shipping, please contact our customer support team before placing an order.
2. Shipping Charges
- Standard Delivery: ₹50 flat rate for orders below ₹999.
- Free Shipping: Available on orders above ₹999.
Shipping charges, if any, will be displayed at checkout before payment.
3. Order Processing Time
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Time
- Metro Cities: 3–5 business days
- Other Locations: 5–7 business days
Please note that delivery times may vary based on your location, product availability, and courier partner logistics.
5. Order Tracking
Once your order is shipped, you will receive a tracking link via email/SMS. You can use it to track your package in real-time.
6. Delays and Issues
Swadha Biotech is not liable for delays caused by courier partners, natural calamities, or unforeseen circumstances. However, we will do our best to resolve any issues that may arise.
7. Delivery Partner
We work with reliable third-party logistics providers to ensure safe and timely delivery of your orders.
8. Shipping of Temperature-Sensitive Products
For temperature-sensitive medicines or biotech products, we use specialized packaging and recommend choosing express delivery where available.
9. Incorrect Address
Please ensure that your shipping address is accurate and complete. Orders returned due to incorrect or incomplete addresses may incur additional reshipping charges.
10. Contact Us
For any questions or concerns about your order, please contact us at:
📞 Customer Support: 05624060605
📧 Email: sales@swadhabiotech.com
Returns and Refunds
Return and Refunds is not applicable
6. Limitation of Liability
To the fullest extent permitted by law, Swadha Biotech and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.
7. Intellectual Property Rights
All content on the Swadha Biotech website, including text, graphics, logos, and software, is the property of Swadha Biotech or its licensors and is protected by applicable intellectual property laws. You may not use, reproduce, distribute, or display any part of our content without our prior written consent.
8. User Content and Conduct
If you submit any content, such as reviews or feedback, you grant Swadha Biotech a non-exclusive, royalty-free, perpetual, and transferable license to use, reproduce, modify, and display such content. You agree not to submit any content that is illegal, defamatory, or infringes upon third-party rights.
9. Privacy Policy
Your use of our website and services is subject to our [Privacy Policy](link to privacy policy). By using our services, you consent to the collection and use of your information as outlined in the Privacy Policy.
10. Modification of Terms
Swadha Biotech reserves the right to update or modify these Terms at any time. Changes will be posted on this page with the updated effective date. Your continued use of our services after any changes constitutes acceptance of the new Terms.
11. Governing Law and Dispute Resolution
These Terms and your use of our services shall be governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising out of or related to these Terms shall be resolved through binding arbitration or the courts located in India Uttar Pradesh, subject to applicable law.
12. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
Swadha Biotech
D-9, G-Floor, Gautam Buddha Nagar Noida (Uttar Pradesh) 201301
Email: sales@swadhabiotech.com
Phone: 8410278378
